Technology and digital transformation · Fictitious, illustrative scenario
I want to digitize a process, but I don’t know what the application needs
Requests arrive by email and Excel spreadsheets. The team wants to build an application, but it is not yet clear which problems it should solve or which features are essential.
- Current situation
- Email + Excel
- Reference / objective
- Needs to investigate
- GAP · Difference
- Gap to quantify
You
I want to digitize a process, but I don’t know what the application needs
POLARIS
Before deciding what the application should do, how is a request received, validated, assigned and tracked today? Where do errors or waits occur, and how often?
What it helps you investigate
POLARIS brings the focus back to the current process: describe the work, measure time and volume, record errors and find out what is missing.
Evidence worth providing
Review a sample of requests, their processing times, incidents and the information each person needs to work.
Before choosing a solution. The evidence may support a form with input checks, rules for assigning requests, a record of status changes or indicators to track progress. These are options to assess, not confirmed requirements or a complete specification.